Exchange and return policies
At Samd, we strive to ensure your order arrives in perfect condition. To achieve this, please read the terms and conditions below before purchasing:
Enter all required information and ensure its accuracy to guarantee delivery.
We regret that we cannot cancel orders after payment.
If an error is found in your order, we will take the necessary steps to correct it and bear the associated costs. You must notify the store of the issue within 7 days of receiving your order.
Goods and merchandise can be returned if a defect or malfunction is discovered, even if it is repairable. You must notify the store of the defect within 7 days of receiving your order.
Goods can be returned or exchanged within 7 days of the delivery date.
Returned products are not accepted if they were custom-made, such as engraving services or gift cards. Modifications are not permitted after order completion to avoid errors due to high demand.
For returns or exchanges, the item must be unused in any way.
The consumer is not entitled to an exchange or return if they were aware of the defect or flaw in the product at the time of purchase and accepted it in its condition, as evidenced by the purchase invoice.
The store disclaims responsibility for any shipment returned to us due to the customer"s failure to respond to calls from the delivery person or shipping company, and for any shipment not collected by the recipient within 5 days. If the customer wishes to have the order reshipped, they must pay the shipping fee again.
The store disclaims responsibility for any shipping and delivery delays caused by shipping companies. While we make every effort to ship orders as quickly as possible, we cannot control external circumstances related to shipping companies and delivery personnel.
To ensure your satisfaction, please contact us via WhatsApp for any inquiries:
0568360862